It’s fun to occasionally “spy” on guests and staff. Incognito, with a beer behind the taps or with a computer, and ears, open. I learn so much!
Mostly good, occasionally things that need addressing and then, sometimes I hear something that feels great!
Today, the last (6) beautiful people in the dining room were leaving–dressed for either work or a holiday celebration, the men wearing scarves, all sporting great shoes and carrying individual gifts–wine bottles and such.
At the doorway, a he said to one of the women, “Thank you so much for planning this.” One of the other women chimed in: “Seriously, this place is much more beautiful than I expected.” And he said “It really is, and considering…” and before he finished, the planner woman said: “It’s Lowell, I know, I get that a lot.” And they all politely chuckled, maybe feeling a “little wrong.” We get that a lot too. But it’s what we do–and we love it.
If you don’t know, now you know.