In the process of updating my email processes and while “taking out” the TRASH, I stumbled upon this silly but sadly-typical exchange between GM Peggy M and then Director of Operations, Earl H.
Welcome to my world…
From: Scott Plath
Sent: Friday, September 25, 2015 10:24 PM
Subject: Nasty smell
I just received a complaint of a bad smell coming from the kitchen entrance near the raw bar. Please investigate and solve. Drain? Under the metal raw bar tray? The carpet? She said it is the second time she had been there this month and smelled it. (Food and service excellent)
On Sep 26, 2015 10:19 AM, Peggy
Solved yesterday, but lingering smell into the night.
Short answer, a pipe backed up with grease that caused greasey leaking nastiness in the basement, but the pipe itself was under the coffee station. 5 hours with a plumber yesterday fixing this.
From: Scott Plath [mailto:email@example.com]
Sent: Saturday, September 26, 2015 10:56 AM
To: Peg Jet
Cc: Earl Howard; Moon
Subject: RE: Nasty smell
Thank you. Did they identify how the grease was backing up and create the permanent fix?
On Sep 26, 2015, at 11:56 AM, “Peggy”
The permanent fix is having the dishwasher clean the grease-traps on a schedule. When (the last Chef) was here, it was done regularly. I’m not sure if there is still a schedule in place. I thought it had been completed 2 weeks ago, but apparently, I was wrong, and it hasn’t been being maintained. I know I’ve reminded (Chef) about it, especially when the basement starts to stink, and he says he’s on it.
I will speak with (Chef) again as well, and explain that not having this done regularly has now cost us over $600 in plumbing labor.
My mom says that when I was a teenager, I agreed and said yes to whatever my parents wanted. Then much later, they realized that I did whatever I pleased.
On Sep 26, 2015 11:59 AM, Earl Howard
Create consequence when not done what you have asked to be!
On Sep 26, 2015, at 12:41 PM, Scott Plath
So…What type of consequence do we see as potentially effective when the head chef is a teenager?
On Sep 26, 2015, at 1:46 PM
Any potential bonus earnings will be suspended till he can accomplish said task!?
On Sep 26, 2015, at 1:48 PM, Scott Plath
Right. So take away his allowance. Got it.